Transaction decline codes

Standard ISO Response Codes A list of all the standard Terminal transaction: Error Response Codes Nr Response Code Description Action 00  Approved or completed successfully   01  Refer to card issuer Client Contact Issuing Bank 02  Refer to card issuer, special condition Client Contact Issuing Bank 03  Invalid merchant Contact Nexion help desk 0861 639 466 04  Pick-up card if not hostile keep the card 05  Do not honour Client to contact Issuing bank 06  Error Error Cable faulty, Connection Config wrong 07  Pick-up card, special condition If not hostile keep the card 08  Honour with identification Confirm clients ID 09  Request in progress Wait for transaction completion 10  Approved, partial   11  Approved, VIP   12  Invalid transaction incorrect information (Invalid Budget period) Redo transaction 13  Invalid amount Invalid amount for budget period incorrect amount / Redo transaction Budget amount 14  Invalid card number wrong pin / Re Insert Pin 15  No such issuer   16  Approved, update track 3 bank is back online 17  Operator Cancelled   18  Customer dispute Client to contact Issuing bank 19  Re enter transaction Re enter Transaction 20  Invalid response Software issue/ restart machine. Contact Nexion Help Desk on 0861639466 21  No action taken   22  Suspected malfunction   23  Unacceptable transaction fee   24  File update not supported bank is offline 25  Unable to locate record bank is offline 26  Duplicate record   27  File update edit error bank is offline 28  File update file locked bank is offline 30  File update failed bank is offline 31  Bank not supported   32  Completed partially reprint to verify 33  Expired card, pick-up   34  Suspected fraud, pick-up   35  Contact acquirer, pick-up   36  Restricted card, pick-up   37  Call acquirer security, pick-up   38  PIN tries exceeded, pick-up   39  No credit account no money/or debit card 40  Function not supported invalid entry 41  Lost card (Contact Bank)   42  No universal account small bank not international 43  Stolen card Contact Bank 44  No investment account Contact Bank 51  Not sufficient funds (Client to Contact Bank) Contact Bank 52  No check account   53  No savings account   54  Expired card (Contact Bank) Contact Bank 55  Incorrect PIN   56  No card record bank is offline / Retry later 57  Transaction not permitted to cardholder trying to access accounts that the person does not have 58  Transaction not permitted on terminal terminal is not setup for the function 59  Suspected fraud   60  Contact acquirer contact bank 61  Exceeds withdrawal limit contact bank 62  Restricted card contact bank 63  Security violation input error 64  Original amount incorrect   65  Exceeds withdrawal frequency   66  Call acquirer security   67  Hard capture   68  Response received too late redo transaction 75  PIN tries exceeded   77  Intervene, bank approval required contact bank 78  Intervene, bank approval required for partial amount contact bank 90  Cut-off in progress   91  Issuer or switch inoperative Check internet connection or Contact Nexion Help Desk on 0861 639 466 92  Routing error restart 93  Violation of law not legal 94  Duplicate transaction reconcile 95  Reconcile error   96  Communication System malfunction (Communication Error between Terminal & Radio pad or Modem) fast net/wise/network-IT   97 Communication Error – cannot connect to Internet Check Internet connection 98  Exceeds cash limit   76   Approved country club   77   Approved pending identification   78   Approved blind   79   approved administrative transaction   80   Approved national negative file hit OK   81   Approved commercial   82   No security module   83   No accounts   84   No PBF   85   PBF update error   86   Invalid authorisation type redo transaction 87   Bad Track 2 bank offline 88   PTLF error   89   Invalid route service   N0   Unable to authorise / Card type incorrect i.e. Credit not Debit please redo as correct type Contact Nexion Help Desk 0861 639 466 N1   Invalid PAN length   N2   Preauthorisation full   N3   Maximum online refund reached limit exceeded N4   Maximum off-line refund reached limit exceeded N5   Maximum credit per refund limit exceeded N6   Maximum refund credit reached limit for refund N7   Customer selected negative file reason possible bank issue N8   Over floor limit   N9   Maximum number refund credits   O0   Referral file full   O1   NEG file problem   O2   Advance less than minimum   O3   Delinquent   O4   Over limit table   O5   PIN required debit card holder needs to enter PIN O6   Mod 10 check   O7   Force post   O8   Bad PBF   O9   NEG file problem Card holder to contact bank P0   CAF problem Card holder to contact bank P1   Over daily limit   P2   CAPF not found   P3   Advance less than minimum   P4   Number of times used   P5   Delinquent   P6   Over limit table   P7   Advance less than minimum   P8   Administrative card needed   P9   Enter lesser amount   Q0   Invalid transaction date wrong date/check machine Q1   Invalid expiration date   Q2   Invalid transaction code   Q3   Advance less than minimum   Q4   Number of times used   Q5   Delinquent   Q6   Over limit table   Q7   Amount over maximum   Q8   Administrative card not found   Q9   Administrative card not allowed   R0   Approved administrative request -in window   R1   Approved administrative request -out of window   R2   Approved administrative request -anytime   R3   Chargeback-customer file updated   R4   Chargeback-customer file updated -acquirer not found   R5   Chargeback-incorrect prefix number   R6   Chargeback-incorrect response code or CPF configuration       R7   Administrative transactions not supported   R8   Card on national negative file   S4   PTLF full   S5   Chargeback-approved, customer file not updated   S6   Chargeback-approved, customer file not updated, acquirer not found   S7   Chargeback-accepted, incorrect destination   S8   ADMN file problem   S9   Unable to validate PIN; security module is down Contact Nexion Help Desk 0861 639 466 T1   Invalid credit card advance amount   T2   Invalid transaction date input error T3   Card not supported   T4   Amount over maximum   T5   CAF status = 0 or 9   T6   Bad UAF   T7   Cash back exceeds daily limit   T8 Multiple invalid required fields Contact Nexion Help Desk 0861 639 466 00 Successful   A0 Invalid Terminal / Merchant Machine needs to be programmed A1 No Events available   A2 No Breakdown Levels available   A3 Authorization Unsuccessful - Insufficient Inventory stock shortage – contact office A4 Authorization Unsuccessful - Could not locate inventory stock shortage – contact office A5 Advice Unsuccessful - Invalid Transaction ID   A6 Advice Unsuccessful - Velocity Amount Exceeded   A7 Advice Unsuccessful - Velocity Lines Exceeded   A8 Issuer or Switch Inoperative check switch is up and running/ Craig / Chad A9 Routing Error redo transaction AA Message Decode Error   AB System Malfunction check switch is up and running/ Craig / Chad AC Response Received Too Late redo transaction AD Refer to extended response code in message (This is used when a gateway returns response codes that are required to be displayed to the user)   AE Message Sequence Error.    AF Gateway Authorization Failure   B0 Functionality Not Supported   B1 Invalid Issue Confirmation Reference   B2 No Reconciliation Entries Found   N0

 

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